Responsible Gaming - Viretol Casino Hotel

Viretol Casino Hotel is dedicated to providing an enjoyable entertainment experience while ensuring that our guests gamble responsibly. We believe that gambling should always remain a fun and entertaining activity, not a source of financial or personal distress.

Our Commitment

As a responsible casino hotel operator, we are committed to:

Promoting responsible gaming awareness among our staff and guests
Preventing underage gambling
Providing information and resources to help identify problem gambling
Supporting guests who may be experiencing gambling-related problems
Ensuring advertising and marketing practices are ethical and responsible
Training our staff to recognize signs of problem gambling and respond appropriately

Self-Assessment

If you are concerned about your gambling habits, consider asking yourself the following questions:

Do you gamble to escape problems or relieve feelings of helplessness, anxiety, or depression?
Have you ever lied to family members, friends, or others about how much you gamble or how much money you've lost?
Do you find yourself trying to win back money you have lost (chasing losses)?
Have you made repeated unsuccessful efforts to control, cut back, or stop gambling?
Have you borrowed money or sold anything to finance your gambling?
Has gambling caused you to lose or jeopardize a relationship, job, or educational opportunity?
Do you need to gamble with increasing amounts of money to achieve the desired excitement?

If you answered "yes" to any of these questions, we encourage you to consider the resources available for problem gambling support.

Self-Exclusion Program

Viretol Casino Hotel offers a self-exclusion program for guests who wish to restrict their access to our gaming facilities. Through this program, you can voluntarily ban yourself from our casino for a specified period or permanently.

To enroll in our self-exclusion program, please speak with a member of our Responsible Gaming Team at the casino or contact us at [email protected].

Setting Limits

We encourage all our guests to set personal limits before they begin gambling:

Time Limits

Decide how much time you want to spend gambling and set an alarm to remind you when that time is up.

Monetary Limits

Set a budget for how much money you're willing to lose before you start gambling and stick to it.

Win Limits

Decide in advance at what point you will cash out if you win, and then do so when you reach that amount.

Resources for Help

If you or someone you know may have a gambling problem, help is available 24/7:

National Problem Gambling Helpline

1-800-522-4700

Call, text, or chat for confidential support

Gamblers Anonymous

www.gamblersanonymous.org

Find local meetings and resources

National Council on Problem Gambling

www.ncpgambling.org

Information, resources, and treatment options

Underage Gambling

Viretol Casino Hotel strictly prohibits gambling by individuals under the age of 21. We implement rigorous age verification procedures, and our staff is trained to request identification from anyone who appears to be under the age of 30.

Parents and guardians are reminded not to leave children unattended in any area of the casino hotel. Minors are not permitted on the casino floor at any time.

Contact Our Responsible Gaming Team

If you have questions about our responsible gaming program or need assistance, please contact our Responsible Gaming Team:

Email: [email protected]
Phone: +1 (888) 777-4444
In person: Ask any casino staff member to connect you with a Responsible Gaming Ambassador